Personal Effectiveness

Assertiveness Skills

An assertive person is able, in a healthy way, to let other people know their needs, what behaviour they feel is appropriate, and how they want to be treated. In business they are able to state their position clearly and handle acceptance or rejection with tact.

By the end of the workshop delegates will:

  • Understand what being assertive really means.
  • Recognise aggressive and passive behaviour.
  • Understand and be able to use assertive communication.

Career Development

You are the best person to manage your own career – but defining exactly what you want to achieve and planning how to get there is not always easy. This workshop will give you the time and opportunity to explore your preferences, strengths and skills; identify potential ‘career blockers’; and help you to plan how to achieve your career goals.

By the end of the workshop you will:

  • Gain an an understanding of yourself, your preferences, strengths and possible career ‘blockers’.
  • Have explored career directions and options and started to turn ideas into practical plans.

Effective Communication

Poor communication is at the root of many workplace problems. This workshop will help delegates to understand their own communication style, the essentials of good communication and develop confidence to communicate effectively.

By the end of the workshop delegates:

  • Will understand the essential ingredients of effective communication.
  • Will have an understanding of their own communication style.
  • Will have developed their own communication skills.
  • Will have gained confidence in how to effectively influence others.

Effective Influencing

Have you ever wondered why people can’t see your point of view? Do you need to turn a ‘no’ into a ‘yes’? Achieving your goals at work means getting the help and co-operation of others. This workshop provides an introduction to the essential skills needed to influence others.

This workshop will cover:

  • Understanding your influencing style
  • Key influencing techniques and strategies
  • Influencing without using power
  • Communicating with impact

This workshop is suitable for anyone who is interested in enhancing their influencing skills to achieve better results.


Facilitation covers all the skills and techniques needed to work effectively with groups to deliver effective outcomes, and gain the commitment of those involved. Facilitation skills are essential whether running effective meetings, workshops, solving problems, mediating conflict or gaining consensus to a particular course of action.

This one day workshop will give you the opportunity to explore the skills and tools needed to facilitate effective outcomes. This workshop is appropriate for anyone who needs to work with groups to achieve change and improve effectiveness.

By the end of the workshop delegates will:

  • Understand the role of the facilitator and when to use facilitation.
  • Understand the different approaches to facilitation.
  • Be aware of the key attitudes and behaviours needed for effective facilitation.
  • Have reviewed and practised the skills needed to facilitate effectively.
  • Be familiar with the key tools and techniques that can be used in facilitation.